Refund & Replacement Policy

Case-by-case review

Refund and replacement requests are reviewed case by case. Submitting a request does not guarantee a refund, replacement, or reshipment.

Damaged packages

If a package arrives damaged, contact support as soon as possible and include:

• your order number
• photos of the outer packaging, label, and damaged contents
• a brief description of what was received

Incorrect item

If you believe you received the wrong item, contact support with your order number and photos of the item and packing materials. We will review the order record and shipping details.

Shipping issues

For delayed, returned, or apparently lost packages, we will review carrier tracking and related order information. Resolution may depend on carrier investigation results.

Timeframe

Please contact support within 7 days of delivery (or the expected delivery date if the package did not arrive). Requests submitted later may be more difficult to investigate.

What we do not guarantee

We do not guarantee outcomes beyond what we can reasonably support based on the order record, photos, and carrier information. Products are sold for research use only, and we do not offer refunds based on research results or intended use after delivery.

How to contact us

Use the Contact page and include your order number so we can locate the order quickly.